Last updated October 17, 2026
Privacy Policy
Who we are
AudioTranscribr is a transcription API operated by Ukonnecta LLC (“we”, “us”), 2500 Dallas Hwy, Suite 202-1038, Marietta, GA 30064, USA. This policy covers https://audiotranscribr.com and the API at https://api.audiotranscribr.com. Questions or requests: info@audiotranscribr.com, or by post to the address above.
What we collect
Account details. Your email address, the plan you chose, and the identifiers our payment processor assigns to you. If you use the API through a marketplace such as RapidAPI, we receive your marketplace username and subscription tier instead, and the marketplace holds your account and payment details under its own policy.
Team accounts. If you invite someone to your team, we store their email address and send them the invite. When they join, the team owner and the other members can see their email address and which transcriptions they added.
Payment details. Card and billing information is entered on pages hosted by Stripe and goes to Stripe. We never receive or store card numbers.
Consent records. When you agree to a paid plan’s renewal terms or switch on automatic top-ups, we keep a record of what you agreed to: the exact words shown, when, your account or email address, and the IP address and browser the agreement came from. Consumer-protection laws ask us to be able to show these agreements.
Your content. The audio or video you submit (uploaded, or fetched from a URL you give us) and the transcripts produced from it.
YouTube links. When you paste a YouTube link we store the link and the video id, retrieve the video’s existing caption track, and produce the transcript files from it. We do not download the video or audio.
Usage records. For each API request: time, route, response status, latency, IP address, user agent and the identifier of the API key used. For each transcription: its length, language and status. We use these to bill accurately, enforce limits, debug and prevent abuse.
Email and the contact form. If you write to us, or send a message through the contact form, we keep the correspondence — including your name and email address — in our customer-support system (HighLevel) so that we can reply and keep track of the conversation.
This website sets no cookies. It loads one privacy-focused analytics script (Plausible) that counts page views without cookies, without storing IP addresses, and without tracking you across sites; it tells us which pages are read and roughly where visitors come from. No advertising or other third-party scripts. A video embedded in a blog post loads from YouTube (youtube-nocookie.com) only when you press play, and from then on YouTube’s privacy policy applies to it. Our hosting provider records standard request logs.
Signup, key-recovery and contact pages (on https://api.audiotranscribr.com) are protected against automated abuse by a browser check provided by Amazon Web Services. It runs silently when you open those pages and sets one cookie, aws-waf-token, which only records that the check was passed; it may show a puzzle if the check cannot complete. To limit free accounts we also keep a salted hash of the IP address a free signup came from, and compare email addresses in a normalised form.
How we use it
To provide the service: transcribe what you send, give you the results, meter usage and bill you.
To keep the service running and secure: monitoring, debugging, rate limiting, abuse and fraud prevention.
To contact you about your account: a welcome message, key-recovery links you request, billing and service notices. We do not send marketing email.
We do not sell personal information, and we do not use your audio or transcripts for anything other than providing the service to you.
Who processes it for us
We use a small number of service providers, each only for the purpose listed:
Amazon Web Services — hosting, storage, logging and transactional email. Data is stored in the United States.
Deepgram — automatic speech recognition. Your media is made available to Deepgram for transcription and is processed under Deepgram’s own terms and privacy policy. We send only the media and the transcription settings, never your name or email address, and every request tells Deepgram not to keep the audio or use it to improve its models (its “Model Improvement Program” opt-out).
Anthropic — writing the short summary when our speech recognition provider does not (recordings that are not in English, and YouTube imports). Anthropic receives the transcript text only, never the recording, your name or your email address, and by default does not use API data to train its models (we have not opted in).
Supadata and Apify — retrieving the caption track of a YouTube video you link to. They receive the video link only, never your name, email address or anything you uploaded. If both are unavailable, the request may be routed through a proxy provider for the same purpose.
Stripe — checkout, subscriptions, invoices and the customer billing portal.
HighLevel — our customer-support system, which holds messages sent through the contact form and our replies.
We may change providers; this page will be updated when we do. We disclose information if the law requires it, or to protect the rights and safety of our users and the service.
How long we keep it
Submitted media: deleted automatically 7 days after upload.
Transcripts and result files: deleted automatically 30 days after they are created.
Consent records: at least three years, or one year after your plan ends if that is later.
Request and application logs: 30 days.
Transcription records (identifier, status, length, language — not the content) and account and billing records: for as long as your account exists, and afterwards as long as tax and accounting law requires.
You can delete a transcription, its source media and all its result files immediately with DELETE /v1/transcriptions/{id}.
Speaker labels and voice data
If you ask for speaker labels, our speech-recognition provider automatically separates the voices within that one file and labels them “Speaker 1”, “Speaker 2” and so on, only to format your transcript. We do not create or keep voiceprints or speaker profiles, identify who is speaking, compare voices across files or accounts, or offer voice enrollment. Under the settings we use, our provider keeps the audio only as long as it needs to process each request.
We do not use your recordings or transcripts to train AI models, and we instruct our speech provider not to either.
Biometric data. We do not intend to collect biometric identifiers. If any data we process were treated as a biometric identifier or biometric information under laws such as the Illinois Biometric Information Privacy Act, Texas’s biometric identifier law or Colorado law, it is used only to process your file, is never sold or used to identify anyone, and is permanently destroyed when processing is complete, and in any case within 7 days.
Security
Traffic is encrypted in transit (TLS). Stored media, transcripts and records are encrypted at rest. Result files are served through short-lived, signed links. API keys are never sent by email. No system is perfectly secure; if we learn of a breach affecting your data we will tell you without undue delay.
Your choices and rights
You can ask for a copy of the personal information we hold about you, ask us to correct or delete it, or close your account, by emailing info@audiotranscribr.com from the address on the account. Depending on where you live (for example the EU, UK or California) you may have additional rights, including the right to object to or restrict certain processing and to complain to your data-protection authority. We will not treat you differently for exercising any of them.
If you submit recordings of other people, you are responsible for having the right to do so and for giving them any notice the law requires.
Children
The service is for businesses and developers. It is not directed to children under 16, and we do not knowingly collect their personal information. If you believe a child has given us personal information, email us and we will delete it.
International users
We operate from the United States and process data there. If you use the service from elsewhere, your information will be transferred to and processed in the United States, where privacy law may differ from your own. If you need a data-processing agreement for your organisation, email us before you start using the service.
Business transfers
If the business that runs this service is transferred to another company (an affiliate, or a merger, acquisition or sale), the information we hold goes with it, and the new operator must keep to this policy. We will tell account holders by email when that happens.
Changes
When this policy changes we will update the date at the top, and for significant changes we will email account holders.